Question 1

Redeem gift card online

Accepted Answer

Step 1:
Navigate to Yoga Cave's Pricing Page 
 
Step 2:
Select the membership or package you wish to purchase
​
Step 3:
Log in or create an account
​
Step 4:
Select "Apply Promo Code"
 
Step 5:
Enter your gift card number in the promo code field
 
Step 6:
Click "Purchase" to complete your purchase

Step 7:
Book for a class that you wish to attend

Question 2

Redeem gift card in studio

Accepted Answer

Present a copy of your gift card to a staff member when making a purchase in studio. Both electronic and physical gift cards are accepted.

Question 3

How long are Gift Cards valid?

Accepted Answer

Yoga Cave Gift cards are valid for one year, from the date of purchase.

Question 4

What if my purchase exceeds the value of the Gift Card?

Accepted Answer

If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you can pay the excess using another payment method.

Question 5

Are Gift Cards transferable?

Accepted Answer

Yes. It doesn't need to be claimed by the person it is addressed to. It is transferable between clients.

Question 6

What if my gift card has been lost or stolen?

Accepted Answer

Please treat your Gift Card like cash. Lost or stolen Gift Cards cannot be replaced or refunded.

Question 7

Are Gift Cards refundable?

Accepted Answer

No. All gift cards are non-refundable. Gift cards cannot be redeemed for cash.

Question 8

Can I redeem my Gift Card from another studio at Yoga Cave?

Accepted Answer

No. You cannot redeem your Gift Card from another yoga studio.

Question 9

Redeem gift card online

Accepted Answer

Step 1:
Navigate to Yoga Cave's Pricing Page 
 
Step 2:
Select the membership or package you wish to purchase
​
Step 3:
Log in or create an account
​
Step 4:
Select "Apply Promo Code"
 
Step 5:
Enter your gift card number in the promo code field
 
Step 6:
Click "Purchase" to complete your purchase

Step 7:
Book for a class that you wish to attend

Question 10

Redeem gift card on Momence App

Accepted Answer

Step 1:
In the Momence app, tap the Yoga Cave logo on the top left corner
 
Step 2:
Tap "Memberships"
 
Step 3:
Select a package or subscription that you wish to purchase
 
Step 4:
At the check out page, Tap "Promo Code >"
 
Step 5:
Insert your gift card, in the promo code field 
 
Step 6:
Tap "Pay Now" to complete the purchase

Question 11

Redeem gift card in store

Accepted Answer

Present a copy of your gift card to a staff member when making a purchase in studio. Both electronic and physical gift cards are accepted.

Question 12

I'm new to yoga, which class should I attend?

Accepted Answer

If you’re new to yoga, we'd recommend Slow + Yin classes  as a good place to start. This class moves at a slower pace and includes stretches that can help you ease your body into yoga.

You could also explore Morning Practice, Slow Flow, Yin Yoga or Mat Pilates, as these classes are easier to follow along.

We also offer 1:1 private classes which could be helpful to you, especially if you have any injuries or health related concerns.

We do suggest that you try out a few of the above mentioned classes, before venturing Power Flow, as it is a dynamic and fast paced practice.
Visit class styles for more information. If you're still unsure, please contact us to have a chat.

Question 13

Do I have to book in for a class or can I just walk-in?

Accepted Answer

We highly encourage you to book in advance for the classes that you are attending to avoid missing out if the class is full.
 
If there are no bookings for a class, we may cancel the class on the day.

Question 14

Is Yoga Cave a Covid safe place to practice?

Accepted Answer

We are doing everything we can to make sure we provide a safe space to practice. We are taking our health and safety procedures seriously. We are keeping a watchful eye on announcements and recommendations from Australia government health officials. We are ready to take further action as advised.
Here's a summary of our approach:
All public classes are limited to 15 people per class. Mat spaces are marked out to ensure social distancing
Hygiene practices are in place
All teachers have completed the COVID19 Infection Control Training
We kindly ask you to:
Stay home if you are unwell, or displaying any cold or flu like symptoms or have been in contact with a positive case
Bring your own yoga mat 
Respect the social distance with other participants in studio
Sanitise or wash your hands as you enter the studio, and after your practice
Please cough or sneeze into a tissue or your elbow

Question 15

How do I book a class?

Accepted Answer

We've made booking a class easy and convenient. Here's how to book your spot:
 
On our website via the timetable page, or
Momence app on mobile or tablet. Download the free Momence app from the App Store for iPhone or Play Store for Android phone. Note: You must have an account with Yoga Cave before we appear in the Momence app

We recommend using the Momence mobile app to manage your classes, manage your account and to view on-demand videos.

Question 16

What if I need to cancel my class?

Accepted Answer

Class cancellations can be made via the Momence mobile app or in your upcoming events in Momence account management.

We understand life circumstances may sometimes interfere with your plan to visit. We accept class cancellations up to 2 hours before the class start time, without forfeiting your pass. Please note that we do not accept cancellations over the phone, email or social media.

If you are on single visit or class pass who cancelled within 2 hours before class or failed to attend will forfeit the class. If you are on intro offer or membership, you may be charged a $10 late cancellation fee or $15 no show fee. More information about cancellation policy

Question 17

What if I have an injury?

Accepted Answer

Please discuss any injuries or health concerns with the teacher before class begins. The teacher can offer appropriate modifications to make sure you have a safe and comfortable practice.
We also encourage you to consider a 1:1 private class. In a private session, the teacher creates a session tailored to your bodies needs and takes the time to explore or observe your bodies reaction, which can be challenging to do in a group class.

Question 18

How early should I arrive?

Accepted Answer

Studio Classes
On your first visit, we encourage you to arrive 15 minutes prior to the scheduled class time. This will allow you to check in with the teacher to discuss any injuries or health concerns and give you a chance to get familiar with the studio.
On your subsequent visits, please arrive at least 10 minutes prior to the class start time to set up your mat and get settled.
Doors open 15 minutes before the scheduled class time.
Doors are locked 1 minute before class begins, for security reasons.
While we understand that sometimes unforeseen circumstances may delay your arrival to class, please be aware that we strictly prohibit late students from entering after the class has commenced. Late arrivals disrupt the energy of the space and the teacher, which greatly affects how others experience their practice.
Online Classes
We recommend joining the online class 5-10 minutes before the start time to make sure you're all set up and there's no technical issues.

Question 19

What should I wear?

Accepted Answer

Wear light and comfortable clothes such as activewear that will allow you to stretch and move with ease.

Question 20

What should I bring with me to the studio?

Accepted Answer

Yoga mat - If you don't have one, we have yoga mats available to purchase in studio
Water bottle to stay hydrated
Face towel

Question 21

Where should I park my car?

Accepted Answer

There are plenty of 2 hours street parking on Wadham Parade and all day parking along the train line on Miller Cres.

Question 22

How do I join an online livestream class?

Accepted Answer

Book into one of the classes that are online livestream
You will receive the Zoom link in the confirmation email
Using your mobile, tablet or laptop device - about 5 minutes before the class starts, click on the zoom link in your confirmation email

Question 23

Are online classes interactive?

Accepted Answer

Yes!
 
We recommend turning on your camera, but only if you feel comfortable. If the teacher can see you, they can provide you with much better audio cues. You'll also have a more connected experience with the teacher and others in the class.

Question 24

I'm practicing in the physical studio, will I be seen on camera?

Accepted Answer

If you are joining us in-studio, you will not appear on camera. Only the teacher will be filmed.
 
Our professional setup using state of the art technology allows us to run in studio and virtual classes at the same time while respecting your privacy.

Question 25

How do I cancel my membership?

Accepted Answer

Even though we are sad to see you go, we understand circumstances change.
 
If you wish to cancel your membership, please fill in and submit the Membership Cancellation Form and one of our team members will be in touch to confirm your cancellation request.

Question 26

I need to pause my membership, how do I suspend my membership?

Accepted Answer

If you are on Direct Debit membership, 3 months, 6 months or 12 months unlimited membership, you can submit the Membership Suspension Form to pause your membership.
 
Please note the following Suspension Terms is applicable to all membership: 
The minimum length of suspension is 2 weeks consecutively
The maximum length of suspension is 8 weeks consecutively
Your membership and all costs will resume on the suspension end date stated in this application. If you need a longer suspension you must resubmit the application again 
We cannot backdate or process your request on the same day. Request for suspension must be submitted 7 business days in advance

FREQUENTLY ASKED QUESTIONS

Redeem gift card online

Redeem gift card in studio

How long are Gift Cards valid?

What if my purchase exceeds the value of the Gift Card?

Are Gift Cards transferable?

What if my gift card has been lost or stolen?

Are Gift Cards refundable?

Can I redeem my Gift Card from another studio at Yoga Cave?

Redeem gift card online

Redeem gift card on Momence App

Redeem gift card in store

I'm new to yoga, which class should I attend?

Do I have to book in for a class or can I just walk-in?

Is Yoga Cave a Covid safe place to practice?

How do I book a class?

What if I need to cancel my class?

What if I have an injury?

How early should I arrive?

What should I wear?

What should I bring with me to the studio?

Where should I park my car?

How do I join an online livestream class?

Are online classes interactive?

I'm practicing in the physical studio, will I be seen on camera?

How do I cancel my membership?

I need to pause my membership, how do I suspend my membership?

I'm new to yoga, which class should I attend?

Do I have to book in for a class or can I just walk-in?

Is Yoga Cave a Covid safe place to practice?

How do I book a class?

What if I need to cancel my class?

What if I have an injury?

How early should I arrive?

What should I wear?

What should I bring with me to the studio?

Where should I park my car?